FAQs

Customer Service

Due to state restrictions, Federal does not sell or ship ammunition to the states of Alaska, California, Connecticut, Hawaii, Illinois, Massachusetts, New York, Rhode Island or Washington D.C. Ammunition sales to New Jersey residents are restricted to shotshell and centerfire rifle ammunition only. Ammunition components are not available to residents of Massachusetts or Washington D.C. Shipping is not available to P.O. Boxes, International, or APO/FPO addresses. Merchandise cannot be sold in California. Must be eighteen (18) years of age or older to purchase rifle or shotgun ammunition as defined by federal law. Must be twenty-one (21) years of age or older to purchase handgun ammunition as defined by federal law.

For online inquiries, orders and web support, please call us at 800-831-8100. Representatives are available to answer your calls between 7 a.m. - 5 p.m. CST Monday through Friday.

For ammunition questions or to speak with a Federal Product Services team member, please call 800-379-1732. Representatives are available between 7 a.m. - 5 p.m. CST, Monday through Friday.

For ammunition questions or to speak with a Federal Product Services team member, please call 800-379-1732. Representatives are available between 7 a.m. - 5 p.m. CST, Monday through Friday.
Check your rebate status 24 hours a day, at promotions.thekineticgroup.com and click on “Status Lookup”.
Please visit our “Become a Dealer”page here.

Orders

Vista Outdoor Sales LLC is a subsidiary of Federal Ammunition that processes sales orders for Federal.
Upon receipt of an order, you will receive an order acknowledgement with an estimated sales tax. Upon acceptance of the order, the estimated tax will be adjusted to the actual tax and the charge will be revised accordingly.
We do accept gift cards, but for security measures, some gift card sellers require the recipient to activate the card before it can be used. Though stores often activate gift cards at the cash register, online gift card sellers generally require the recipient to activate the card once it is received in the mail or via email. If your gift card does not work online, check to see if it needs to be registered before use. Registration usually involves linking a name and billing address to the prepaid card. Though you generally are not required to register a gift card in order to use it in stores or restaurants, the process is important if you intend to use the gift card online.
All ammunition and components sales are final.

Orders may be cancelled within 24 hours after they were placed. We will do our best to accommodate your request after 24 hours, but please note once your order has begun to process in our Distribution Centers we are unable to cancel. Once orders are cancelled, payment pre-authorization related to the order will be cancelled as well.

Orders cannot be cancelled after they have been shipped. If you need to cancel an order after it shipped, please refer to our Returns policy.

For general merchandise, please contact customer support and let us know how we can help fix the problem.
We’re proud to offer direct online sales for all of our Premium ammunition and a wide selection of standard Federal products, as well as branded merchandise.
Federal recently underwent a complete rebranding, an effort that ushered in a new logo and redesigned packaging across our product line. As we complete this transition, the packaging you receive might vary in appearance from what is displayed online. However, if the item number on the box you received matches what you ordered on the website, the actual product inside is the same.
Shipping charges are applied per order, as displayed during checkout. If you place multiple orders at a time you will incur shipping charges for each order placed and agree to pay shipping charges per our terms on conditions upon checkout. We reserve the right to consolidate multiple orders into one shipment that ships either via UPS or if applicable are palletized and shipped via LTL (freight truck). If orders are consolidated, no shipping charges will be refunded.

Custom Shop

Federal recently underwent a complete rebranding, an effort that ushered in a new logo and redesigned packaging across our entire product line. As we complete this transition, the packaging you receive might vary in appearance from what is displayed online. However, if the item number on the box you received matches what you ordered on the website, rest assured the actual product inside is the same. Custom Shop offers exclusive line of ammunition hand-loaded by an elite group of Federal’s most experienced employees. Using the best components available, these expert engineers handcraft this ammunition to order. Each box of Custom Shop ammunition will be signed by the Federal employee who hand-loaded it.
Federal’s online shopping site features a dedicated section featuring Custom Shop, where customers can access the rifle and shotshell landing pages, select their ammunition, add their custom loads to the cart and complete the ordering process. On the product detail page for each option, customers can add notes for Federal’s hand-loading technicians to consider when building the loads. Once the order is placed, it will be processed and the custom loads will be meticulously hand-loaded in the Custom Shop. Each round is then hand-checked, cleaned and inspected before being packed and shipped. Since ammunition is made-to-order, typical production time is approximately two weeks. Custom Shop orders will be processed and shipped separately from standard ones.
Loading details such as cartridge length and bullet seating depth, as well as performance criteria such as velocity will not be available for selection at this time. Every ammo combination offered in the Custom Shop has been optimized by our engineers to produce the most consistent velocity, accuracy, safety and overall performance.
For now, yes, TSS is the only shot type offered. The incredibly dense material has taken hand-loading by storm, and it’s an integral part of Federal Premium’s HEAVYWEIGHT TSS and Black Cloud TSS loads. The pellets have a density of 18 grams per cubic centimeter and are 56 percent denser than lead. Shooters who have been asking for more options in TSS loads, such as a 2¾-inch shell length, 28-gauge or 16-gauge, can now get them from the Federal Custom Shop.
All components are selected appropriately for each load and hand-loaded. This means components vary depending by load; 28-gauge hulls with primers are currently sourced by Federal. All powders are high-quality, reliable propellants from Alliant Powder and other sources, selected to produce the best performance based on the Federal Custom Shop’s expertise.
Custom Shop shotshell loads use high-quality plastic hulls built to the needs of specific gauges. Colors are the same as standard Federal shotshell ammunition: Brown for 10 gauge, purple for 16 gauge, yellow for 20 gauge and Burgundy (red) for 12 gauge, 28 gauge and .410. Hulls have the length and payload information printed using a high-quality Apex printer, not a print stamp that can wear off. Wads and over-powder or over-shot cards (when appropriate) are the best available. Some loads feature FLITECONTROL wads while others might feature standard wads, depending on gauge and other criteria. Card materials depend on availability for each specific gauge. Some cards might be plain and others might be clear with Federal branding.
Each batch of centerfire Custom Shop loads is tested for pressure and velocity. Accuracy is also validated for each batch of centerfire rifle loads. For shotshell loads, the design and pattern is pattern tested, but each batch is not, which is the same procedure for our standard factory-loaded shotshell products.
If customers create an online account, their Custom Shop order details will be saved. However, component lots could change over time and their options might not be available at the time of reorder.
Customers will not receive their order’s component recipe and load data from Federal.
If you can’t find your desired cartridge, bullet, bullet weight or shotshell load in Custom Shop, let the team at Federal know what options should be considered for future offerings via the Custom Shop order form, on social media, or through our website’s contact form at https://www.federalpremium.com/support/contact-us.

General

You can buy Premium ammunition as well as Federal merchandise directly on this website. You can also purchase Federal ammunition from a wide array of dealers and sporting goods businesses. To find a dealer in your area, go to the Dealer Locator. Premium 365 dealers offer the widest selection of our products.
Store reloading components and ammunition in a cool, dry place, protected from direct exposure to sunlight. If stored properly, loaded ammunition and reloading components have a 10-year shelf life.
There are small differences that make each of these cartridges unique. Most notably are the standards in which pressure is tested and measured. You can shoot 223 Rem. ammunition in a 5.56x45mm chamber, but not the other way around due to these pressure variances.
Open tip match (OTM) rifle bullets are typically used for shooting targets at the range. The slender, streamlined bullets feature a copper-alloy jacket with a hole at the nose through which the lead core is poured during the manufacturing process. The result is a highly consistent, accurate projectile. However, unlike true hollow-points and bullets like the Trophy Bonded Tip, OTMs are not designed to offer controlled expansion, penetrate the target or retain a given percentage of their weight, making them a poor choice for hunting.
We recently upgraded our Premium centerfire rifle varmint and big game product lines, giving these loads nickel-plated brass to prevent corrosion and provide faster, smoother extraction. Aside from the plating, the brass—as well as the bullets, powders, primers and construction processes used to build the ammunition—is identical to that of your previously purchased rounds. Expect the same ballistic performance achieved by older, unplated brass product with the same part number when fired through the same rifle. The nickel-plated cases also offer the same outstanding reloadability as unplated Federal brass.
Recently improved Black Cloud FS Steel, Black Cloud High Velocity and Black Cloud TSS use the FLITECONTROL FLEX wad, which is designed to open from the rear for denser, more consistent patterns. Unlike its predecessor, the original FLITECONTROL wad, the new design works through all waterfowl chokes—including ported ones.
It is a method of correlating relative velocities of shotshells loaded with smokeless propellant to shotshells loaded with black powder. The reference black powder load chosen was a 3 dram charge of black powder, with 1 1/8 oz. of shot and a velocity of 1200 fps. Therefore, a 3 dram equivalent load using smokeless powder would be with 1 1/8 oz. of shot having a velocity of 1200 fps. or 1 1/4 oz. of shot and a velocity of 1165 fps. A 3 1/4 dram equivalent load might have 1 1/8 oz. of shot and a velocity of 1255 fps. (Also see SAAMI.org/faqs/)
You can request to become a dealer by completing a Contact Us form and selecting the subject Become a Dealer.
Try your local dealer. We get many requests for sponsorship and do not have the resources to support them all. Our efforts are focused on national strategic sponsorships among our current partners in the industry. You can request a donation by completing a Contact Us form and selecting the subject Donations.
Not through Federal. The best bet would be to check with your local retailers. Some businesses may have what you're looking for.
Contact your local hazmat facility. Each state, county or city may have different regulations for proper disposal.

Age Verification

Age verification has always been on the site as part of the checkout process. An upgraded software has been added to ensure those who purchase ammunition from the site are of legal age. There continues to be increased legislative pressure on the hunting and shooting industry, including how we can market to our key audiences.
AgeChecker.Net is an age verification software used by online stores that sell age-restricted products such as electronic cigarettes, tobacco, alcohol, etc. It’s a safe and trusted service to fulfill federal and state age verification laws. This simple process is quick and easy.
Age Checker verifies about 90% of U.S. customers instantly using just name, shipping address, and date of birth. If you cannot be verified automatically using basic order information, you will be prompted to submit an image of your photo ID. This process is easy and occurs within a popup window; you will not be redirected from the checkout page. Once you have submitted a photo ID, it usually takes 10 to 30 seconds to verify.
For most customers, only name, date of birth, and shipping address is required. If age cannot be verified automatically, you will be prompted to submit an image of your government-issued photo ID. Since this software is often able to retrieve your name and address automatically from your payment or shipping credentials, you will only have to input your date of birth manually.
If you've uploaded an ID once and use the same name, shipping address, and date of birth for your next order, you won't be asked to submit an ID again. If one of those three things changes or is entered inaccurately, the system won't recognize you, triggering the ID prompt. You will have up to three attempts to get age verified.
Government-issued ID such as a driver's license, state identification card, military ID, or passport are acceptable if needed. Your name, date of birth, and the expiration date must be visible, and name on the ID must match the name on the rest of your order information. The date of birth you enter into our popup must also match the ID, even if both are above the minimum age. Accurate records will allow you to pass the ID prompt next time. Certain IDs, such as military IDs, require images of the front and back to show us the necessary information. If you are having trouble uploading two images in one submission through our popup, please email them as attachments to help@agechecker.net and your order will be manually verified. Since ID submissions are deleted automatically, two separate submissions cannot be verified.
To make it as easy as possible, there are three options for sending a photo ID:

  • Take a picture using your webcam directly from our popup.

  • Upload an image saved on any device.

  • Enter your mobile phone number and you’ll receive a text link to complete the process on your phone.

The system offers users three chances to verify their age. If the third attempt is unsuccessful, the order will not get placed and the user will be directed back to the cart to restart the checkout process.
The information you provide is used solely to verify your age and is never shared with third parties beyond our partner Age Checker for the sole purpose of verifying age. Your privacy and security are important to us. Access to all services is protected with strong 256-bit AES encryption. All personal information is stored on a private internal network that is not connected to the internet. We will securely store your date of birth, name, and address so that we can verify you without photo ID if you order again. Photo IDs are not automatically stored; they are deleted as soon as you are verified.
If you are experiencing any issues during the age verification process, please email help@agechecker.net. They are available around the clock. To resolve issues unrelated to age verification (e.g. order status, product inquiries, shipping times, etc.), please contact Customer Service directly.
For more information on Age Checker, visit FAQ • AgeChecker.Net.

Reloading

We offer recipes for a variety of loads featuring our component bullets. Please visit our Reloading Data page, as well as those of sister brands Speer and Alliant Powder for more information.
The Federal 12-gauge Multi-Purpose shotshell loads (part numbers MP12 7.5 and MP12 8) feature a hull that is not recommended for reloading. It uses a European-style hull that works best with a European-style primer.
For decades, we’ve loaded the industry’s finest bullets, including our proprietary Trophy Bonded Bear Claw, Trophy Bonded Sledgehammer Solid, Trophy Bonded Tip, Trophy Copper and Edge TLR, in our Premium rifle ammunition. We also build Fusion bullets for deer hunting, Syntech bullets for range use and HST and Hydra-Shok projectiles for self-defense. We currently offer Trophy Bonded Bear Claw, Trophy Bonded Sledgehammer Solid, Trophy Bonded Tip, Edge TLR, Fusion, Hydra-Shok and Syntech as component bullets for reloaders.
We do sell reloading components including brass, however, at this time we do not sell shotshell hulls.
We are not currently set up to ship primers direct as they require additional certification and shipping fees as a hazardous material. We are always looking for ways to enhance our website offering and will advise if and when this changes.
No. Placing ammunition in a tumbler can be very dangerous. The risks are detonation inside the tumbler or changed powder characteristics that can result in serious injury during firing.